FAQ From Customers About Our Products

1.There are pit cracks and impurities on the samples. Are those defective products? Can you control them?

We exactly understand what you mean. As we all know, pit cracks and derivatives inevitably occur during the formation of natural stones, but we can assure you that these are by no means inferior. You should also be aware that the vast majority of those products that are uniform and undifferentiated on the inside and outside are man-made, which is what distinguishes natural jade from man-made stones. You can rest assured that we will do our best to select the best samples for you.

2.Can I get a free sample?

Of course. Our company has a special department, that is the free resource review department. It is dedicated to some potential quality customers. As long as you provide us with the relevant information, we will help you to submit to the reviewers, to ensure that you receive samples as soon as possible.

3.Do you offer Private Label?

Of course. We have 8 designers in our company who are responsible for different directions. Could you share with me a copy of the photos for Private Label? We have design professionals to help you assess in advance how and where it would be better done.

4.Are your products natural? Do you have certificates?

Yes, they are. Our products are made by natural jade stones that are imported from foreign countries, for example rose quartz stone, amethyst stone, agate, xiuyan jade, green aventurine stone…

Yes, we do. Our products are tested by State Inspection and Quarantine Bureau. You can completely believe our products are safe, non-polluting and little side effect.

5.Do you do dropping shipping?

It can be done. We are very understanding of our customers, many of whom have sales but have no plans to keep inventory. We also have been helping potential customers to do dropping shipping. In order to make it easier for you to stock up in advance, what is the monthly or quarterly sales volume of your company in the past? Does the boxes use our design or your company’s? Is it convenient to share a link to our company website or store?

6.What is the MOQfor custom logos on roller bars?

There are 3 cases.

–Silk screen painting, MOQ of 1000 pieces

–Laser Printing, MOQ of 200 pieces

–Sandblasting of engraved logo, MOQ of 200 pieces

Tips: We use environmentally friendly paints, If you need to paint your logo. Or you can use natural color, but considering that coloring is more distinctive than natural color, the overall effect of the product will be better. For the sake of your company’s image and reputation, in order to occupy a larger market share, we recommend that you choose sandblasting or laser. Of course you should still choose the most suitable service for you according to your customer base.

7.What is the lead time for large shipments? For 1000 PCS? For 3000 PCS? For 5000 PCS? For 10000 PCS?

–Below 3000 pieces of conventional goods, the delivery time is generally 25-30 days.

However, some products with complex structure will extend the delivery time, and the delivery time for mixed batches is also different. If we know exactly which products to order and in what quantities, we will help you calculate the delivery time in advance, and we will try our best to deliver on time.

8.Are you a manufacturing plant or a trading company?

Both of them. We have been specializing in the research and development of jade health products and handicrafts for 23 years. And meanwhile we have engaged in export trading over 7 years. We provide OEM/ODM order services for the international famous brands, and are preferred by them, such as Sephora, Ulta, Skin GYM, P&G……Welcome to visit our company anytime.

 

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